Q 4 (b) In case of crisis of conscience does emotional intelligence help to overcome the same without compromising the ethical or moral stand that you are likely to follow? Critically examine. (Answer in 150 words) 10
(b) उस नैतिकता अथवा नैतिक आदर्श, जिसको आप अंगीकार करते हैं, से समझौता किए बिना क्या भावनात्मक बुद्धि अंतरात्मा के संकट की स्थिति से उबरने में सहायता करती है? आलोचनात्मक परीक्षण कीजिए। (उत्तर 150 शब्दों में दीजिए)
A set of feelings, beliefs, and behaviours toward a specific item, person, thing, or event is referred to as an attitude. Attitudes are frequently formed as a result of personal experience or upbringing, and they can have a significant impact on behaviour. Attitude is a significant subject matter of applied psychology and it has practical importance in our day to day life. It is understood in terms of mind set of a person or mental forming on the basis of which evaluation is made with regard to attitude objects. So it is the evaluated tendency of mind by which a person makes expression in terms of favour or disfavour. It is also considered positive or negative expression towards different things.
Public Servants have an obligation to protect and promote our constitutional ideals enshrined in the preamble, to uphold the rule of law, dispense administrative justice and ensure administrative facilitation. As an elite segment of society, public servants have an important role in informing and even formulating public opinion and perception on various issues.
The public servant should be emphatic as also advised by Mahatma Gandhi’s that if anyone was in doubt if an action was good or not was to put oneself in the situation of the poorest of the poor in the country and see how a particular policy and programme will impact him or her.
They should also be ‘efficient’ as administrators occupying positions of power and authority, it is their responsibility to translate policies into programmes, to implement schemes on the ground.
They need to be agile in their thoughts and actions. For instance, they should be able to access the latest information and knowledge and use them for improving service delivery. They should be impartial and incorruptible as also observed by Sardar Patel and should work for an inclusive national development as mandated by the Constitution.
Public Servants should behave in a dignified manner and have the ability to patiently listen and take a balanced view. They must eschew arrogance and authoritarianism and be able to approach even the most intractable issues and irritants with a calm demeanour.
(b) In case of crisis of conscience does emotional intelligence help to overcome the same without compromising the ethical or moral stand that you are likely to follow? Critically examine. (Answer in 150 words)
Crisis of Conscience
It is the dilemma of being ethically unfair or wrong in the decision making process. Sometimes in complex and emotional situations, it is very hard to decide what is the right thing to do. The situation might need a different solution practically which might be immoral but our conscience strongly suggests us a completely different approach.
It is ethically proper to violate an ethical principle only when it is clearly necessary to advance another true ethical principle which will create the greatest amount of good and the least amount of harm to the greatest number of people, which is the utilitarian approach.
It manifests in the decision making process by civil servants where the decision can impact a huge number of people. The problem arises when they are pressurized under some ministerial influence to take immoral decisions or implement unethical policies.
It manifests in the tussle between ethics and the law. For example, restricting public movement in Kashmir for upholding law and order raised the situation of crisis of conscience. Similarly, despite having a legal status as a third gender, trans-genders continue to face oppression, marginalization, lack of employment opportunities which forces them to resort to beggary, and this failure to ascertain to them life of dignity is a manifestation of the crisis of conscience in public domain.
Emotional Intelligence is a matter of great concern in psychology. It is also important for inter-personal life. Simply, speaking it is related to manage one’s own emotion, in such a way that it can be functional and productive or useful. So, it is the ability to understand and control one’s own emotion and the emotion of others (Salovey and Mayer). In this regard, Daniel Goleman has define emotional intelligence in terms of ability of a person to keep oneself motivated even in the case of frustration and failure and ability to postpone one’s own immediate needs, gratification, desires and wishes and it is also a ability to control one’s own passion and the emotion of others.
It is common to come across such crises of conscience in public domain where lives and decisions overlap and come face to face almost every time. The key to overcome such crisis of conscience for public servant is through keeping all dimensions in mind, freeing themselves from desires or pressures and staying calm and true to public service ethical code and legal framework.